Social Responsibility webmaster April 24, 2024

Social Responsibility

It is our endeavour to create and nurture a culture that drives collaborative, enriching and value-adding partnerships with all our stakeholders including team members, customers, vendors and suppliers, local communities, etc.

Our social efforts span a number of critical areas like occupational health and safety, community development, labour practice and human rights, and Diversity, Equity and Inclusion (DE&I), responsible supply chains, and customer relationships.

Occupational health and safety

We give utmost importance to safety and well-being of our stakeholders and focus on a Zero Harm culture across business operations. the safety and well-being of our people are among our first and foremost priorities. We assess various risks such as workplace risks, fire risks, road safety, ergonomics, machinery risk, occupational health, chemical risks during material handling, and monitor our safety performance. Our approach includes undertaking risk assessment and having an on-site emergency plan at offices and facilities. A proactive rather than reactive approach to safety concerns helps us provide safe, enabling workplaces.

Community development

We believe in community development that’s inclusive and impactful. Giving back has been a way of life for us, long before it became a corporate mandate. We’ve identified and leveraged opportunities to help, heal, and have a positive impact on people’s lives, by involving them in the process too. Multiple initiatives across six focus areas – Education, Environment, Health, Women Empowerment, Disaster Relief and Sports – drive our CSR activities, which are aligned to the United Nations Sustainable Development Goals and also Indian initiatives like Swachch Bharat, Digital India, Skill India, etc. The core philosophy of our CSR activities is to create a positive social and economic impact on the community by promoting well-being and hygiene, empowering aspirations, offering relief in times of disasters and calamities, supporting rising stars in sports, protecting the environment, and unleashing ambitions through education.

Labour practice and human rights

We strive for a conducive work environment that empowers our team members to do their best and achieve great success. Our policies and benefits encompass learning and development, fair and non-biased performance management, healthcare, wellness, retirement, and parental leaves to ensure a high quality of life for our employees. Striking the right balance between hiring the right people, discovering talent internally, and implementing a holistic Talent Management System, we are able to groom leaders of the future, retain promising employees, and give them access to global growth opportunities. Our zero-tolerance policy ensures that there is no room for human rights violations or discrimination and helps prevent instances of child labour or forced labour across the value chain.

Diversity and inclusion

We are committed to changing the perception of the logistics and supply chain industry as being a male-dominated one with lower women workforce. Women bring unique life experiences that can enrich the professional ecosystem, and we are proud that at ECU Worldwide, our wholly-owned global subsidiary, women comprise over 50% of our team members. Through our group-wide RESTART Back to Work program, we are also making it easier for women who have taken a break from their careers to return to work. We believe in the power of an inclusive workplace environment that celebrates and respects the unique perspectives, backgrounds, and abilities of our employees across the globe. Additionally, our Board Diversity policy serves as a guiding framework to bring in a diverse mixture of skills, industry knowledge, experience, age, tenure, gender, and diversity of thought.

Responsible supply chains

Considering the importance of sustainable supply chains and resource efficiency, our business processes and operations are driven by considering the following aspects:

  • Minimise business disruptions from environmental, social and economic impacts through a robust supply chain management strategy
  • Reduce the cost of input material, energy, and transportation through resource optimisation
  • Protect the Company’s reputation and brand value with robust governance.
  • Create process efficiency across the supply chain

We focus on ethical business practices, adhere to all the regulatory requirements, and urge our suppliers and associates to follow the same. Working closely with our value chain partners, we collaborate to ensure improved quality and value of assets, as well as implement responsible procurement practices.

Customer relationships

We constantly work towards building robust customer relationships by engaging with our client base to understand their specific requirements and delivering excellence. Our multidimensional approach towards customer centricity has helped us enhance customer experiences across our value chain. We continue to seek insights and feedback through regular customer surveys and align our products and services to build resilience, reliability, and trust. In line with our commitment to sustainability, we also look forward to devising green portfolio-based services for customers in the near future.

Key highlights
  • Inclusive programs in Education, Environment, Health, Women Empowerment, Disaster Relief and Sports
  • We have made a difference to over 400,000 lives till date
  • Employee volunteering encouraged through activities like clean-up drives, running marathons to support social causes, blood donation camps, etc.
  • We encourage Diversity and Inclusion with team members from various cultures and nationalities, and more than 50% women in our global workforce
Our policies and certificates
  • Anti-Harassment and Anti-Discrimination Policy
  • Code of Conduct
  • Remuneration Policy
  • Health and Safety Policy
  • Human Rights Policy
  • Prevention of Sexual Harassment Policy
  • CSR Policy